Negotiation Skills

Get results without damaging long-term relations.

Negotiation is a skill useful far beyond the context of buying or selling; whenever you need to come away from an interaction with an agreement to maximise benefits, the skills and techniques of negotiation can pay dividends. This workshop gives an in-depth understanding of the negotiation process and the skills and methods involved in working towards a winning outcome for all involved. The skills gained can be used whether you are negotiating as client/supplier, manager/report, colleague/colleague, or any other situation.


The workshop examines the key elements of successful negotiation and examines the planning and process involved in coming away with a positive resolution. A range of tools and techniques are explored, and participants given the chance to practise these in engaging scenarios which relate to their real life work situations.

While the workshop includes an examination of traditional ‘concession trading’ approaches to negotiation, participants are encouraged to look towards win-win resolutions so that everyone comes away feeling they have gained from the interaction, and so that long-term working relationships can be maintained and improved. There is plenty of scope for delegates to gain insight into specific questions and issues, and delegates are encouraged to bring along specific issues to discuss, if any exist.

This topic can also be delivered as a coaching session, as part of an integrated programme, or via an alternative learning method such as e-learning. It can also be adapted to suit your specific needs, including adjusting it to a half-day workshop with a narrower focus, or a two-day in-depth workshop. If you are interested in any of these options, please contact us.



At a Glance

Who it's for:

Sales staff and buyers
Anyone required to negotiate as part of their role

What it covers:

What is negotiation and when do we negotiate?
Overcoming concerns with negotiating
Planning effective negotiation
A framework for win/win negotiation
Creating a positive environment and building rapport
Confidence without bullishness
Deadlock and how to deal with it
Avoiding concessions in favour of trades
Communication for effective control

What you'll get:

Understanding of what negotiation is
Skills to achieve win/win outcomes for both parties
A structure and framework for negotiation
Developed communication and questioning skills
A thorough grounding in the core concepts